The Loans Engine has launched an online system which it says will allow intermediaries to track their client’s applications submitted via its online underwriting platform.
The secured loans master broker says its new Case Tracker will allow intermediaries to monitor the progress of each case from submission to completion and can be accessed 24 hours a day.
Intermediaries can also download a copy of the loan pack and other key documents that were sent to their client and view any notes made regarding the application by their client’s dedicated Account Manager.
Richard Keen, head of intermediary development at The Loans Engine, said: “At The Loans Engine we are committed to improving the service we provide to our introducers and the launch of our case tracking system will make life much easier for them. This tool is all about giving the control back to the broker; being able to monitor the progress of their client’s application in real-time will provide them with the peace of mind that their client is being looked after.
“Running a business is challenging enough which is why we are committed to supporting our introducers with a great service and simplistic approach. We will be announcing further enhancements over the coming months to improve our offering.”