The Debt Advisor has been accepted as a member of DEMSA (Debt Managers Standard Association).
DEMSA was established in December 2000 in order to promote good practice in the debt management industry, and to protect the interests of the public and the lenders to whom they owe money. DEMSA has now obtained both code one and two approval of its code of conduct by the Office of Fair Trading (OFT).
DEMSA members are obliged to operate monthly customer satisfaction surveys that are returned to DEMSA for assessment. Since these surveys began in 2005, results have shown an increasing number of satisfied clients on debt management programs.
Beverley Budsworth, managing director of Manchester-based insolvency practice, said: “We are extremely pleased that our excellent standards of operation have been acknowledged by DEMSA and that they have approved our membership application.