Tenancy deposit protection scheme my|deposits has reported that 40% of all deposit disputes never go through to adjudication, with the tenant often resolving the matter themselves with their landlord or letting agent.
My|deposits offers guidance and advice to tenants who wish to raise a dispute over their deposit return.
Tenants are encouraged to speak directly with their landlord or agent and come to an agreement over the deposit return that is acceptable to both parties.
With my|deposits, landlords and agents can hold on to the deposit money, meaning they can deal directly with the tenant, rather than involving the scheme. Just over 1% of all tenancies end with a dispute over the deposit.
Eddie Hooker, chief executive of my|deposits, said: “This is good news for landlords and letting agents. When tenants first raise a dispute with my|deposits