Platform, the intermediary lender of Britannia, has unveiled launched a new online case tracking system
The new system, called Clicktrack, enables intermediaries to access real time information about the status of their applications
As well as providing updates on the status of applications, Clicktrack also identifies what information is still outstanding and allows the intermediary to print off or save key documents such as the application form, pre-offer requirements and the mortgage offer.
Intermediaries can also use the system to submit application specific queries to Platform which are automatically emailed to the relevant customer service advisor for processing.
Brokers can also choose how they wish to receive case updates – email, SMS, telephone or fax
David Tweedy, managing director of Platform, said: “Clicktrack is the latest addition to our award-winning ‘click’ suite of online facilities. Although our online offering has always been quite advanced thanks to our “”click”” applications