Phoebus Software Limited (PSL) has entered into an exclusive agreement with Yabber, the contact centre analytics specialist. This will allow the Yabber solution to form part of the Phoebus Digital Ecosystem.
PSL has 26 clients in the UK and Ireland many of which are regulated entities. There are over £60 billion in assets under management running on Phoebus servicing, which has several lenders, specialist banks, building societies and Business Processing Outsourcers (BPO’s) making up its client base.
Yabber was set up by the team at due-diligence company, Rockstead. The Yabber software solution has been created to complement Rockstead’s usual due diligence activities and, once integrated with call recording software, transcribes 100% of customer telephone conversations. This allows Yabber users to benefit in many areas such as improving customer outcomes and team performance, as well as providing an audit trail to ensure regulated processes are adhered to.
Richard Pike (pictured), PSL’s sales and marketing director, said: “We have known the Rockstead team for many years and are very pleased that they have selected Phoebus Software as their exclusive software partner to offer this new call monitoring product to our clients and prospects.
“We believe the solution will be ground breaking in terms of assisting due diligence and internal auditing within the lending and banking sectors. We look forward to making the partnership a huge success for both our organisations and our clients.”
Brian Pitt, group CEO of Rockstead and Yabber, added: “We believe we have developed a game changing piece of software that not only supports our due diligence activities, but opens up new markets for us. Firms are at risk of incurring serious fines from regulators for non-compliance across a number of sectors, but particularly in financial services.
“Our aim is to help firms monitor compliance, improve customer experience and drive an improvement in standards. In choosing a partner to work with, PSL was an obvious choice, both in terms of the quality of the software but also due to the company’s stature in the loans servicing software industry, and we believe this partnership will only be beneficial to all of our clients moving forward.”
