Northern Rock is now now putting its own staff in videos explaining its mortgage proposition.
Two customer service agents from the lender’s Tyneside call centre are the first to have lent themselves to the latest campaign, known as Mortgages Made For You.
The videos, which feature call centre workers Leanne and Joanne, along with some details about their own lives and circumstances, highlight not only that the bank’s staff are there to guide borrowers through every step of their mortgage journey, but also feature details of the lender’s popular incentives, Cashback, and free basic valuation and standard legal costs for all remortgage customers.
The move comes just months after the launch of the bank’s brand campaign, Works For Me, which features real Northern Rock customers pictured in their own homes, and is the latest improvement to its website.
Andy Tate, customer and commercial director at Northern Rock, said: “Buying a home can be stressful and daunting for anyone. Here at Northern Rock