Mint Bridging has changed the way it operates after undertaking an extensive review of its operations and the needs of the wider market.
The Altrincham-based bridging lender has made each underwriter the single point of enquiry for its intermediary partners. Each of Mint’s eight mandated underwriters will now receive enquiries and provide terms, underwrite the application when it arrives, and then oversee it all the way through to drawdown of funds.
Mint believes this streamlined process should enable faster and better decisions, as one person will oversee the case from the start to the end of the process.
Sinead Moynihan (pictured), Mint’s head of sales, should be freed by the changes to concentrate on external intermediary interactions.
She said: “As we talked to intermediaries, one thing above all else became clear, which is that most lenders they deal with have multiple people working on a single case, leading to wasted time and effort, and sometimes decisions which are not joined up.
“By giving our partners direct access to underwriters, who will act as both underwriter and relationship manager, we expect to be able to provide them with the service which they desire. This is the first of a number of changes we are making to our structure, processes and products, with further announcements to come very soon.”