LMS has launched an upgrade for its customer conveyancing portal, Track My Case.
Track My Case allows customers to track their conveyancing process online, with LMS providing them with information including key milestone updates, an option to sign up for text/SMS alerts, contact details of the requisite law firms, frequently asked questions and the ability to view documents.
The upgraded version of the portal has also been redesigned for mobile use.
The conveyancing panel management specialist said its platform has been re-engineered to allow for “greater agility and flexibility”, so LMS can augment the system further in the future to suit customers’ evolving digital needs. The appearance of the portal can be also configured according to the requirements of requisite lenders.
Alistair Campbell, technology director of LMS, said: “Digital improvements offer the opportunity for faster and more convenient delivery of conveyancing services. Conveyancing technology is evolving rapidly with digital now offering the opportunity for a faster and more convenient delivery of conveyancing services to benefit the end-customer. It’s going to be even more important in the future to be able to keep pace with the ever-changing customer and agile, tech-focused companies will be in a better position to meet the market need.
“Conveyancing clients are often frustrated with the time and hassle required to chase a law firm, and it can prove unsafe to communicate outside a secure portal, which is often the only choice they’re left with. Track My Case helps to bridge that gap, empowering customers with a cost effective and hassle free solution that’s safe and secure and tailored to their modern needs.
“Lenders too need to respond to the customer’s desire to access services via mobile technology. Increased competition among lenders is driving a need for faster delivery and product development times, which LMS is committed to helping with.
“LMS therefore, has adopted a digital vision to provide the leading digital experience to our customers, working seamlessly across devices, to bring a single unified view to brokers, lenders and customers alike. Track My Case is part of this wider digital programme to support the next generation of homebuyers and lenders.”