Avamore Capital has continued to digitise its end-to-end lending process with the integration of Nivo’s ID verification and messaging technology.
Through Nivo, customers can communicate with Avamore Capital and share documents such as bank statements and payslips and e-sign documents.
The lender said that before implementation, the submission of documents could take up to two weeks, but now can be sent in seconds through an applicant’s smartphone.
Philip Gould, head of underwriting at Avamore Capital, said: “Integrating Nivo has had an immediate and hugely positive impact on our internal processes and customer service. Our primary aim was to streamline the way we gathered KYC information, something which can be very time consuming, but the benefits have been greater than that.
“For example, all the relevant details for a deal can be accessed through one hub and so less time is spent actually pulling together pieces of documentation. This alone saves a lot of time and increases our efficiency.
“The first customer who used the new Nivo service completed the process within 48 hours; on average completing all of the same checks and documentation gathering takes around two weeks.
“Nivo provides clarity for the customer and greater efficiency for the Avamore team. We have a strong pipeline of deals to complete before the end of the year and it’s incredibly important now, more than ever, that we are taking a streamlined approach to each and every transaction. We look forward to seeing the positive impact Nivo continues to make on the business.”
Polly Taylor-Pullen, business development at Nivo, added: “After launching with Nivo in early autumn, it has been brilliant to see the improvements that it’s had on Avamore Capital’s customer journey
“Bridging and development lenders need a quicker way to serve customers. By digitally streamlining paper-based and clunky processes, the Avamore team has improved the speed at which information can be gathered, while safeguarding their compliance.
“We are pleased to be providing a solution which enables them to deliver a great experience, while supporting the flexible nature of complex cases.”